Self-Payment Collections Services
In today’s complex health insurance landscape, out-of-pocket costs are continuing to increase. As patients are responsible for a greater portion of their billing, Certified Solutions has developed a proven self-pay collection approach that delivers faster payment, reduces residual balances and complies with regulatory guidelines.
Certified’s experienced team members tailor self-pay collection services to your organizational needs. Consider our team an extension of your business office, taking our cues from your financial objectives, providing a counseling-based collection approach and working to sustain positive patient relationships. Using industry-leading technology and compliant collection practices, we serve clients and their consumers with skill and integrity.
Benefits of Certified SolutionsSelf-Pay Collection Services
Certified’s team of experienced accounts receivable specialists defines success on your terms while helping you maintain positive community relationships. Features and advantages of our proven self-pay collection approach include:
- Improved revenue flow
- Increased margins
- Shorter collection cycles
- Patient advocacy approach that optimizes collections
Sophisticated, consumer-friendly online portal
- Industry-best regulatory focus
- High-tech applications that streamline self-payment
Our Self-Payment Collections Process
To optimize collections and shorten your facility’s collection cycle, we apply time-tested processes that allow us to collect payment faster using upfront and easy online payment options. Communicating with clarity and educating consumers about their options, we take a counseling-based collection approach that (1) strengthens patient-provider relationships, and (2) increases likelihood of timely payment.
Our dedicated self-pay receivables staff uses customer service best-practices for outbound and inbound calls, helping patients satisfy outstanding financial responsibilities and better understand their out-of-pocket obligation.
Partner With the Certified SolutionsTeam
Running your healthcare organization’s revenue cycle is an operational burden you can’t afford. Certified Solutions works to shorten collection cycles, strengthen patient relationships and expedite patient collections. Partnering with physicians, hospitals and health systems to offer end-to-end accounts receivable management, we specialize in self-payment collection and debt recovery services.
To speak with Certified Solutions about your AR management needs or discuss revenue recovery packages with a member of our team, call 800.220.9300. Physicians, hospitals and healthcare systems can also reach us using our confidential online form. During every interaction, Certified Solutions adheres to industry-best practices and assures patient confidentiality and best-in-class regulatory compliance. As a national leader in healthcare receivables management, we look forward to partnering with you.